Returns & Exchanges

At JOMO, we stand behind the quality of every piece we create. If something isn't right, we're here to help.

Eligibility for Returns & Exchanges

We accept returns and exchanges on items that are:

• Unworn

• Unwashed

• In new condition

• Returned within 14 days of delivery

Items that show signs of wear, washing, or damage may not be eligible for return or exchange.

Return & Exchange Process

To request a return or exchange, please contact us

Please Include:

• Your order number

• Your full name

• Reason for return or exchange

Once your request is approved, we will provide instructions for returning your item.

Exchanges

If you ordered the wrong size or need a different item, we are happy to offer exchanges as long as the item is returned in new and unworn condition.

Refunds

Once your return is received and inspected, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

If you have any additional questions about returns or exchanges, please contact us

We aim to respond within 24–48 hours.